Privacy Policy

Effective Date: January 1, 2026

Last Updated: January 1, 2026

At Nilaya Stays, we are committed to protecting the privacy of our guests. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website (nilayastays.com) and use our integrated booking engine.

1. Information We Collect
When you interact with our website or make a reservation, we collect the following types of information:

  • Personal Identifiers: Name, email address, phone number, and physical address.
  • Booking Details: Dates of stay, number of guests, room preferences, and special requests.
  • Government ID: As per local regulations in Udupi/Karnataka, we may collect Aadhaar, Passport, or Driving License details during check-in or via secure pre-check-in forms.
  • Financial Information: Credit/debit card details, UPI IDs, or net banking information (processed securely through our payment partner, Razorpay).

2. How We Use Your Information
We use your data primarily to:

  • Process and confirm your room reservations.
  • Send booking confirmations and pre-arrival details.
  • Communicate updates about our resort (with your consent).
  • Improve our website functionality and guest experience.

3. Integrated Booking & Payments
Our website uses a third-party booking engine and payment gateway to facilitate seamless transactions.

  • Payment Security: We use Razorpay for processing payments. Nilaya Stays does not store your card data on our servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).
  • Third-Party Disclosure: We only share your information with service providers (like the booking engine) to the extent necessary to complete your transaction.

4. Cookies and Tracking
We use “cookies” to enhance your browsing experience. Cookies help us remember your travel dates and preferences. You can choose to disable cookies in your browser settings, though some parts of our booking engine may not function correctly as a result.

5. Data Retention & Security

  • Retention: We retain your personal data only as long as necessary to fulfill the booking or comply with legal and tax obligations in India.
  • Security: We follow industry best practices and use SSL (Secure Socket Layer) encryption to protect your data during transmission.

6. Your Rights
Under Indian data protection laws, you have the right to:

  • Access the personal data we hold about you.
  • Request the correction of inaccurate information.
  • Withdraw your consent for marketing communications at any time.

7. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your data rights, please contact our Grievance Officer:

Nilaya Stays Fisheries Road, Near Shri Ram Bhajan Mandir,

Yermal, Bada, Udupi, Karnataka – 574119

Email: info@nilayastays.com

Phone: +91 83560 39775